With regard to the protection and handling of customers’ Personal Information and Aggregate Information
1. There are two categories of information we can obtain about you in connection with the Website:
a) Personal Information: Personal Information is any information that personally or specifically identifies you. Personal Information, in general, can include, without limitation, your first and last name, address, telephone number, age, gender and/or e-mail address, depending upon what you provide to us through the Website, or otherwise. Unless you provide this information to us, we do not collect Personal Information. We may also collect e-mail addresses from users who send us support mail or request technical or other help, which information enables us to improve our Website, customer or potential customer database, or services in order to make our products better available.
b) Aggregate Information: Aggregate Information is anonymous data that we may use to diagnose problems on our Website’s servers, administer our Website, determine the regions from which users access our site, and to help improve the quality of our Web pages and direct our advertising, product development and other promotional efforts. This type of information may be, without limitation, your IP address, browser type, domain, service provider information, and other similar information.
2. Use of Information.
For example, we may share your Personal Information with third parties in order to: (a) deliver our products or services, or our group companies’ products or services, to you, (b) process or collect payment from you and manage matters after the relevant transaction; (c) send direct mail or e-mail to you to promote Open-Clothes’s or its group companies’ products or services that we feel will be useful to you; (d) send promotional catalogues, free samples or direct mail from other companies, that Open-Clothes considers proper; and (e) conduct research and development, customer questionnaires, or polls for improving or developing products or services.
We may use the Aggregate Information we collect for advertising and promotional purposes, and we may share such information with a third-party company to create statistical data in order to evaluate market or social trends, target advertisements about goods and services we feel may be of interest to you, and we may also use Aggregate Information in any way we use Personal Information.
3. Disclosure of Personal Information
Apart from the sharing and use of information set forth above, Open-Clothes will not disclose your Personal Information unless it is required to do so by applicable law, pursuant to an order or decision of a judicial or administrative body, or in response to a subpoena.
In the event that Open-Clothes uses third parties to carry out its services, we will select such companies in accordance with its prescribed standards. If working with such third parties requires us to disclose Personal Information, we will only disclose that information reasonably necessary to carry out our services to you, and will enter into an agreement with such third parties calling for the appropriate protection of your Personal Information.
Please note, however, that no transmission of data over the Internet can be guaranteed to be completely secure and it is possible that third parties who are not under our control may intercept or access transmissions or data unlawfully and/or without our knowledge. While we strive to protect your Personal Information, we cannot guaranty or warrant the security of any information you transmit to us and like most data transmitted over the internet, any such transmission is done at your own risk. The best we, or almost any Website can do, is make reasonable efforts, to protect your information from loss, theft, misuse, alteration or corruption.
4. Correction, Deletion & Modification of Personal Information
If we receive a request from you seeking disclosure or correction of your Personal Information, we will take action in conformity with our internal policies to reasonably and promptly provide such information or correct it after confirming your identity.
Depending on the scope of the request or amendment, Open-Clothes may charge a fee for this service. If you have any inquiries, please feel free to contact the Open-Clothes Customer Service Center in Tokyo.
5. Failure to Provide Open-Clothes with Required Personal Information
Please note that we require certain Personal Information for the proper operation of our Website and providing services and products to our customers. If you fail to fully or correctly submit certain Personal Information that we deem necessary to properly operate the Website or offer our services and products, it may not be practicable to provide you with our services or products, and you may be prohibited from using the Website.
* Customers’ inquiries may be recorded for quality assurance purposes.
* Information sent by customers that do not identify the sender, such as anonymous or pseudonymous posts or responses to questionnaires or polls, do not fall under the definition of Personal Information, and may be used for any purpose.
We may further use web beacon or tracking pixels or similar technologies in order to provide services through our Website. Information collected through such technologies will be used only as Aggregate Information.
* Children’s Privacy. This Website is not for use by any individuals under the age of 15, and we do not collect Personal Information from persons younger than 15 years of age.